Customer Success Manager
Surge
Administration
Posted on Jun 23, 2025
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Customer Success Manager
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Our mission at Surge is to build the human infrastructure to power the next generation of AI.
About Us
Surge was founded by former ML engineers to expand the frontiers of AI. We’re building a platform that powers leading AI groups, including OpenAI, Anthropic, Meta, and Google, by providing high-quality human feedback data to evaluate and train their models. Our product has been a “game-changer” for ML teams, and we’ve run a profitable business from day one without raising venture funding.
You’ll join a small, rapidly growing team of engineering leaders and ML practitioners from Google, Meta, Twitter and Airbnb. In this role, you will help make leading models, like Gemini, Llama3, and Claude, better. You’ll work closely with customers’ teams from some of the biggest companies in the world, to help shape the future of AI models.
The Role
As a Customer Success Manager, you'll be the primary point of contact for our customers, responsible for nurturing relationships and ensuring customer success. You'll work closely with ML teams to understand their unique challenges and leverage our platform to deliver exceptional value in AI language model training.
What You’ll Do
Manage customer engagements as a trusted advisor, developing a deep understanding of clients' AI strategies and overseeing high-quality data projects to ensure they meet SLAs and goals
Lead cross-functional collaboration, interfacing with engineering and operations teams to ensure excellent deliverables and timely execution
Drive client relationship management by maintaining strong connections, ensuring satisfaction, addressing concerns, and acting as the primary point of contact
What We’re Looking for
3+ years of experience in customer success management or project leadership in tech or AI-related fields, with a proven track record of successfully delivering complex solutions
Resourceful problem-solver with a strong grasp of AI and machine learning concepts, particularly in natural language processing, able to translate technical requirements into actionable project plans
Self-motivated professional with excellent communication skills, capable of articulating complex technical solutions and independently optimizing systems to meet client needs
How to Apply
We're looking for smart, motivated people with excellent communication skills and meticulous attention to detail. We created a short case study to help us get to know you better. Once you’ve completed it, please email your results along with a copy of your resume to careers@surgehq.ai. We’re excited to see your work!