Product Operations Manager
Surge
Product, Operations
Posted on Jun 23, 2025
⚙️
Product Operations Manager
About Us
Surge is on a mission to build the human infrastructure powering the next generation of AI. Founded by former ML engineers, we're expanding the frontiers of AI by providing high-quality human feedback data to evaluate and train models for leading AI groups. Our platform has been a game-changer for ML teams, and we've run a profitable business from day one without raising venture funding.
The Role
As a Product Operations Manager at Surge, you'll play a critical role in optimizing the systems and processes that support our product development and delivery. You'll work closely with cross-functional teams, ensuring smooth coordination between product, engineering, and operations. This is an ideal role for someone who thrives in fast-paced environments and is adept at solving complex operational challenges to drive product success.
What You’ll Do
Oversee the end-to-end product operations cycle, ensuring timely and efficient delivery of features, improvements, and customer-facing solutions.
Collaborate with product and engineering teams to align operational processes with product goals, ensuring that customer needs are met with scalable solutions.
Establish, track, and optimize key performance metrics that ensure product and operational success, identifying areas for continuous improvement.
Manage internal and external communication around product updates, resolving any operational roadblocks that arise.
Use data-driven insights to refine operational strategies, ensuring seamless execution and support for product teams.
What We’re Looking for
Strong analytical skills with a focus on improving operational efficiencies and product delivery.
Ability to navigate ambiguity, manage multiple initiatives, and drive continuous improvement across product and operational teams.
Excellent communication skills, with the ability to collaborate across departments and translate complex processes into actionable steps.
Interest in AI/ML systems is a plus, but not required.
How to Apply
We're looking for motivated individuals with a passion for operational excellence and a keen eye for detail. We created a short case study to help us get to know you better. Once you’ve completed it, please email your results along with a copy of your resume to careers@surgehq.ai. We’re excited to see your work!