Senior Customer Support Engineer (EMEA-Based Candidates Only)
Qdrant
Location: EMEA (Applications from outside EMEA will be automatically discarded)
Type: Full-Time – Remote
Qdrant is an Open-Source Vector Database: https://github.com/qdrant/qdrant
We help businesses harness modern AI technologies by providing state-of-the-art neural search capabilities at scale. Our flagship product is the open-source Qdrant vector database, and we also offer a managed cloud solution for enterprise use.
We’re looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve complex technical issues but also has the potential and ambition to grow into a Team Lead role in the mid term. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.
🔹 If you’ve already played a key role as the “frontman” of a support team or held leadership responsibilities in customer-facing engineering, we’d love to hear from you.
Tasks
- Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.
- Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
- Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
- Build and improve internal tooling for support workflows and observability.
- Participate in the on-call rotation to ensure timely response to critical issues.
- Create and maintain clear, useful internal and customer-facing documentation.
- Lead by example through excellent technical work, initiative, and collaboration with stakeholders.
- Grow into a leadership role, helping us scale the support team and shape our support processes and culture.
Requirements
Must Have:
- Strong experience in a customer-facing support or infrastructure role.
- Proficiency in Go or Python.
- Solid understanding of Kubernetes and container orchestration.
- Experience with cloud environments (AWS, GCP, or Azure).
- Excellent communication and collaboration skills across technical and non-technical audiences.
- A proactive, problem-solving mindset and willingness to take ownership.
- Previous experience leading a support team or acting as the go-to person / frontman in a customer support function is very welcome.
- Based in the EMEA region (mandatory).
Nice to Have:
- Familiarity with vector databases or similar search technologies.
- Experience with observability tools and automating support workflows.
- Understanding of DevOps tools and practices.
- Previous experience mentoring others or contributing to support process design.
Benefits
- A remote-first, international team working on cutting-edge AI infrastructure.
- A competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- Regular team offsites and virtual events.
- Hardware budget – choose your own setup.
- A clear path to growing into a Team Lead role as we expand the support function.
Qdrant
Qdrant is powering the next generation of AI applications with advanced, high-performant vector similarity search technology. Our flagship product is the leading open-source Vecto…
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