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Customer Success Engineer

Pinecone

Pinecone

Customer Service, Sales & Business Development
San Francisco, CA, USA
Posted on Thursday, March 21, 2024

About Pinecone

Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond. Our fully managed vector database makes it easy to add vector search to AI applications. Since creating the “vector database” category, demand has grown incredibly fast and it shows in our user base. We are a distributed team with clusters in New York, San Francisco, Tel-Aviv, and Manchester.

As the Customer Success Engineer, we are looking for individuals who are accustomed to solving the enterprise market’s most complex problems. In this role, you will work directly with the sales team and channel partners to understand our customers' needs, strategize how to navigate winning sales cycles, provide compelling value-based demonstrations, support Proof of Concepts, and ultimately close business.

As a Pinecone Customer Success Engineer, you must share our passion for reinventing the Data Cloud space, thrive in a dynamic environment, and be flexible and willing to jump in and get things done. You are equally comfortable interacting with officials and talking shop with technical audiences in both a business and technical context.

Responsibilities

  • Present Pinecone technology and vision to officials and technical contributors at prospects and customers

  • Work hands-on with prospects and customers to demonstrate and communicate the value of Pinecone technology throughout the sales cycle, from demo to proof of concept to design and implementation

  • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Pinecone in relation to them.

  • Collaborate with Product Management, Engineering, and Marketing to continuously improve Pinecone’s products and marketing

Qualifications

  • 4-6 years of enterprise experience with a minimum of 2 within a customer-facing environment

  • Outstanding presenting skills to both technical and executive audiences, whether impromptu call on a whiteboard or using presentations and demos.

  • Broad range of experience within large-scale Database and/or Data Warehouse technology, ETL, analytics, and cloud technologies

  • Hands-on expertise with SQL and SQL analytics

  • Ability to connect a customer’s specific business problems and Pinecone’s solutions

  • Broad knowledge of cloud platforms; AWS, Azure & GCP is preferred

  • University degree in computer science, engineering, mathematics or related fields or equivalent experience preferred

  • Skills in Data Science and Data Applications Development, including knowledge of; Java, Python, Rust, and JavaScript is a bonus

Benefits:

  • Competitive salary and benefits package, including health, dental, and vision insurance.

  • Opportunity to work with a world-class team of experts in ML/AI and cloud computing.

  • Chance to work on cutting-edge technology and help shape the future of AI and ML.

  • Flexible work schedule, including the option to work remotely.