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Senior Product Operations Manager



Product, Operations
San Francisco, CA, USA · New York, NY, USA
Posted on Sunday, June 9, 2024

About Ironclad:

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Mastercard, OpenAI, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter.

About the Role:

Welcome to the Product Operations team – the backbone of our product organization! We make sure everything runs smoothly for our product team across the product life cycle. Our mission? To ensure our team has everything they need to set brilliant strategies, work efficiently, and bring exceptional value to our customers and company.

As the Senior Product Operations Manager, you'll be a pivotal player in developing the systems that help our Product Management, Engineering, and Design functions scale. From refining processes and optimizing tools to enhancing data analysis and evolving our customer interactions, you’ll be a catalyst for driving efficiency and effectiveness.

Product Operations is a brand-new function at Ironclad, giving you the chance to shape our priorities and leave a lasting impact on the organization, the company, and our customers. Plus, this role is a hub of collaboration, you’ll work with amazing folks across product, engineering, design, marketing, customer success, sales, finance, and analytics.

What You’ll Be Doing:

  • Optimize Processes and Tools: Spot inefficiencies and implement process improvements. You’ll streamline how we work to boost productivity and deliver a stellar customer experience. Prior experience with new product introduction, release management, and agile development is ideal.

  • Enable the Organization with Data: Partner with our data analytics team to uncover insights that help us keep our finger on the pulse of our products and platform.

  • Mature Our Operating Model: Elevate our internal rituals like Quarterly Business Reviews, Product Reviews, and status updates with improved templates and processes. You'll own product tooling, ensuring we have the best tools to support our product organization. Plus, you'll lead employee onboarding programs creating a seamless experience for new hires to hit the ground running.

Key Skills:

  • Business & Technical Savvy: You understand how businesses tick, think outside the box, and always look for innovative improvements. You have a good understanding of engineering principles and ways of working.

  • Analytical Pro: Research is your playground, and you love breaking down problems to find effective solutions.

  • Systems Thinker: You're a pro at re-engineering processes, driving change, and delivering top-notch customer experiences.

  • Project Management Pro: You organize, lead, and inspire cross-functional teams, with the ability to influence without authority. Agile experience or accreditation is a bonus!

  • Communication Wizard: Your excellent communication and interpersonal skills make collaboration across diverse teams a breeze.

  • Curiosity Champion: You're always excited to dive into new challenges, ask questions, and seek solutions.

  • Product Operations Enthusiast: With experience in product operations, product management, or related roles within B2B SaaS companies, you're ready to make your mark.

Let's embark on this exciting journey together and achieve great things!

Base Salary Range: $180,000 - $200,000 per year

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.