Why Harvey

Harvey will be a category-defining company for the application layer built on top of foundation models like GPT-4.

• Exceptional product market fit: multiple multi-million dollar deals with the largest professional service providers (e.g. PwC) and the largest law firms on Earth (e.g. Allen & Overy).

• Massive demand: 15,000 law firms on our waitlist.

• World-class team: ex-DeepMind, Google Brain, FAIR, Tesla Autopilot. Former founding engineers at $1B+ startups like Superhuman and Glean.

• Work directly with OpenAI to build the future of generative AI and redefine professional services.

• Top of market cash and equity compensation.

Role

As an Enterprise Account Manager at Harvey, you will be the key advocate for our clients, ensuring they achieve success and derive maximum value from our AI solutions. 

Responsibilities:

• Partner closely with Account Executives to onboard new clients, and grow and retain existing customers.

• Effectively articulate the value proposition of Harvey’s solutions, demonstrating how they empower knowledge workers and optimize professional services.

• Build and nurture strong relationships with clients, becoming their trusted advisor.

• Proactively engage with clients to understand their evolving needs and identify opportunities for upselling, expansion, and renewals.

• Champion customer needs and feedback within Harvey, collaborating with sales, product, and engineering team members to drive continuous improvement.

• Monitor and analyze client success metrics, driving actionable insights and recommendations to enhance client experience and outcomes.

• Address client concerns promptly and effectively, resolving issues and ensuring a positive experience.

• Conduct Quarterly Business Reviews for strategic accounts in collaboration with Account Executives.

• Develop our account management playbook to enable scaling, documenting learnings that can be applied across accounts.

Qualifications

• Proven experience in customer success, account management, or similar roles with a track record of building and maintaining strong customer relationships.

• Exceptional empathy and communication skills. Capable of understanding and addressing customer needs – ​​particularly those in the legal profession – with clarity and professionalism.

• Familiarity with AI technologies, large language models, or related fields is advantageous.

• Strong analytical skills with a focus on data-driven decision-making to track customer performance and identify opportunities for growth.

• Effective at resolving complex issues, finding root causes, developing creative solutions, and exceeding customer expectations.

• Team player who can collaborate effectively across internal functions (product, legal, etc.) to achieve common goals.

• Energized by contributing to the development of our sales processes and team-driven sales culture, refining the value proposition of our solutions and creating sales resources to drive our success.