Are you a proactive and can-do person?
Join Gong’s R&D organization as a NOC engineer where you’ll be actively monitoring the production environment, to ensure its stability.

The position is 24/7 shift based, including holidays and weekends.


Responsibilities:

• Ensure infrastructure and applications are monitored and that alerts and incidents are handled quickly and professionally.
• Perform proactive system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Measure and monitor the viability and stability of the systems.

Requirements:

• Experience in NOC, Technical Support, Professional Services, Escalation Engineering, or similar domains.
• Minimum second-year student in Information Management, Computer Science, or another related field.
• Ability to technically evaluate, troubleshoot, and judge the impact of issues to understand their urgency and make decisions accordingly.
• Strong communication and collaboration skills – team player.
• Excellent verbal and writing skills (English and Hebrew).
• Passion for being hands-on.
• Positive can-do attitude with a high level of energy and work ethic.
• Organized & meticulous.
• Self-motivated, a fast learner, and able to take responsibility.
• Scripting/Programming knowledge - Advantage