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Business Intelligence Lead



Operations, Data Science
Bengaluru, Karnataka, India
Posted on Monday, February 12, 2024

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

About the role

Glean is building a world-class Data Organization composed of data science, applied science, data engineering and business intelligence groups. Our business intelligence group will be based in our Bangalore, India office. We are hiring our first full stack business intelligence lead with analyst and developer skills. In this role, you will:

  • Start as a fully hands-on individual contributor, and transform into a mostly hands-on tech lead management role as you build Glean’s business intelligence function..
  • Build dashboards to meet the most recurring needs of Marketing, Sales and Finance partners, iterate on them based on XFN feedback and maintain them.
  • Your long term mandate is to educate Marketing, Sales and Finance Operations specialists into citizen analysts.
  • Provide one-off data-oriented analyses on high priority & urgent questions to help make Glean’s GTM/Finance operations more effective, e.g. prepare analyses to create marketing material with quantitative insights, help a pilot convert into a deal, help a deal turn into an upsell, and provide quantitative inputs to a financial model.
  • Manage a large volume of inbound analytics requests ensuring high-quality service and appropriate SLAs
  • Help develop and implement KPIs for sales, marketing and finance teams
  • Partner with Data Engineering to improve the reliability, scalability and usability of our business intelligence & visualization tools like Metabase for data, product, engineering and operations teams

You will thrive at this role if:

  • You have a Bachelors/Masters degree in a quantitative field, e.g. business, economics, data science.
  • You have 8+ yrs of work experience in business intelligence as a bachelor degree holder. This requirement is 7+ for masters degree holders
  • You have 1+ year of tech lead management experience and have mentored several analysts before
  • You are so proficient in SQL that you’re able to up-level other SQL users around you.
  • You are very good at building dashboards and communicating insights via data visualizations leveraging tools like Metabase
  • You are very familiar with Salesforce and the particulars of its data model.
  • You are concise and precise in written and verbal communication appropriate to the technical background of your audience
  • You are able to work with short timelines with as few back and forth as possible across large time zone differences.
  • You have a strong track record of project-managing a large and growing inbound of analytics requests.

You are a particularly good fit if:

  • You have experience at a B2B Saas company.
  • You have experience working with marketing, sales, finance
  • You have executive communication experience.
  • You have experience with Marketo and Google Analytics
  • You have experience forming the business intelligence charter in a startup

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.