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Implementation Manager

Forter

Forter

Toronto, ON, Canada
Posted on Monday, June 3, 2024

About the role:

As an Implementation Manager at Forter, you will be responsible for the successful integration of Forter products, with the ultimate goal of ensuring customers are able to start benefiting from Forter’s products as quickly and efficiently as possible.

Day to day you’ll be responsible for integrations across a portfolio of our North American customers, guiding them through their integration journey in a proactive fashion whilst working cross-functionally with our Sales, Solutions Consulting, Customer Success and Analytics teams to provide the optimal customer experience and ensure we’re able to meet desired go-live dates. This role should ideally be based in Denver or Toronto.

What you’ll be doing:

  • Act as an expert on Forter’s technical integration technologies by clearly articulating concepts such as API operations, mobile SDKs, JavaScript, JSON, and other web and database technologies
  • Lead integration projects for your portfolio of customers, using your technical & business skills to troubleshoot any issues
  • Build and maintain bespoke integration project plans for customers within your portfolio, driving the plan to completion and evaluating success throughout
  • Keep senior customer stakeholders & individual business users engaged and accountable to project completion by building strong relationships
  • Contribute towards the continuous optimization of the integration process by consistently feeding back on potential improvement areas
  • Attend and contribute to weekly team meetings, providing updates on your active integration projects as well as flagging any issues, risks or potential blockers

What you'll need:

  • 5+ years of experience managing complex integration projects on behalf of Enterprise customers.
  • Solid technical acumen & experience with API integrations, JavaScript, JSON, mobile SDK concepts, and other cloud, web and database technologies + desire to build on those skills
  • Prior experience communicating complex technical concepts to both technical & non-technical stakeholders
  • Excellent organizational skills and attention to detail with a consistent focus on delivering the highest quality of service for your customers
  • A proven track record managing multiple projects at once and effectively prioritizing your time and the needs of your customers
  • An owner’s mindset with the ability to demonstrate a proactive approach to the ownership and ultimately the delivery of your projects
  • Previous experience in the payments or e-commerce space is a plus

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

Life as a Forterian:

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. For this position, you will be required to be in the office for at least 2 days per week.

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Benefits:

  • Competitive salary
  • Restricted Stock Units (RSUs)
  • $500 CAD per month reimbursement for supplementary health plan of your choosing
  • WiFi / Phone Stipend and Home Office Allowance
  • Generous PTO policy
  • Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.