About the Role

As a Solution Architect, you will own New Business client relationships, helping firms to pilot DraftWise, demonstrating the value of our platform directly with world-class lawyers and building productive relationships with sponsors at top firms. You are directly responsible for the success of these firms during their pilot and their happy conversion from trials to long-term DraftWise customers and partners. You will partner closely with Account Executives as they bring in new firms and Customer Success Managers as they transition your successful new business into long-term customers. In order to succeed in this role, you will need to be able to contribute across numerous dimensions - one day, you might be on the ground teaching a lawyer how to use our software, the next you'll be sharing with the CIO of the law firm why investing in AI-powered knowledge tools is critical to their business, and the next you’ll be working with our product team to prioritize new features for their roadmap. Skills that will help you succeed include clear communication, an effective technical understanding, sponsor management, complex project management, and a work ethic that puts the customer first and goes above and beyond to show them why DraftWise will help their business to thrive.

We are quickly growing the number of customers we are working with so you will be instrumental in designing scalable operations, identifying ways to better support more new customers over time, and selecting the tools you need to do the job well. This position is focused on supporting our new customers in Europe, the Middle East, and Asia, so being located in Europe is a plus.

We are a small team and expect all members to flexibly help wherever the company needs them the most - if you have an idea for what DraftWise needs, we want to empower you to pursue that project. You will have broad ownership over your initiatives, the ability to shape our culture as we grow and flexibility over your schedule..

What we value

• Strong communication skills in an open environment.

• Creating an environment of trust through well-intentioned feedback.

• Skills to work independently and make decisions with minimal supervision.

• Interest in working in a dynamic environment with dynamic objectives.

About You

We're looking for employees who have:

• Exceptional communication skills with an emphasis on building trust

• Passion for seeing customers succeed with the product you helped build

• Passion for converting interested customers into evangelists for how AI can transform their business

• Experience managing technology implementations in complex environments

• Experience designing software training and analyzing cohort retention

• Interest in the legal industry or in language analytics

• 4+ years in customer-facing roles

It's also great if you have:

• Interest in designing scalable company processes from an early stage

• Exposure to direct sales process and a sales mindset

• Experience working with and/or selling to C-suite executives

What we offer

• All-remote work style, work anywhere. Ideally within UTC+0 to UTC+3

• Equity plan

• Competitive salary

• Private medical care

• New laptop and a work-from-home stipend for necessary accessories

• Generous PTO / sick leave

• Opportunity to lead our company as we disrupt the legal world

About the interview

• Intro chat to share with you what we are building and to learn more about your interests and experience. We are searching for enthusiasm, ownership and autonomy. (30 mins)

• Case study breaking down a challenging sales/pilot structure we have experienced, to see how you would navigate the customer relationship to convince them of the value of our software (45 mins)

• Take-home project to craft an end-of-pilot presentation convincing the customer of our value to their firm. We will provide some sample data / supporting evidence based on a real pilot and will be looking to see what narrative you choose to craft to convince the customer to continue our work. (<2 hours)

We would also love for you to meet the team! We have excellent people working here and we want to help you feel welcome before making your decision.

The typical interview process takes 2 weeks from start to finish.