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Business Analyst



IT, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Friday, May 10, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Data Team brings together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and results.

The Data team will architect and craft the data platform to empower and implement data applications, including data ingestion framework, Data Observability, Data Quality, Anomaly detection, Data Lake/Data warehouse, business intelligence, APIs and reporting systems. The team will improve data platform performance and reliability, and opportunities to collaborate with industry standard innovative technology partners and authorities to improve efficiency through automation. Data team is responsible for ingesting data from various sources and producing critical data insights from data to help with decision making and reporting for Finance, Product, Marketing, Growth, etc.

Your role

As a Business Analyst you will be the Subject matter Expert for business processes and work closely with the team in India and USA.

Your will be the main point of contact to collaborate with stakeholders across various departments together, analyze, and document business requirements. Additionally, you will act as liaison between the business and technical team, translating business needs into technical actionable tasks. You will be responsible to gather business requirements from various business stakeholders including finance, product, marketing, customer support, etc.

This position reports to our Sr. Manager Data Engineering, with day-to-day direction and guidance on projects given by the local team lead, and will be based in our Bangalore, India Office. The requirements for this role is to be in office at least 2 days a week.

**This is a contract position for one year with high potential to be hired full time after one year**

What you’ll do

  • Work with a team in the USA, Argentina and coordinate project activities and tasks and manage dependencies.
  • Develop and maintain comprehensive documentation, including business requirements documents, functional specifications and process maps.
  • Analyze large datasets to identify trends, patterns, and insights that provide valuable business intelligence.
  • Create Dashboards, reports and support in running data analysis activities..
  • Document current business processes and workflows to identify inefficiencies, gaps, and areas of improvement.
  • Translate Business requirements into detailed functional specifications and user stories for development teams. Ensure that proposed solutions align with the business objectives and meet stakeholders needs.
  • Develop test plans and test cases for UAT activities. Collaborate with business users to conduct UAT and ensure that the delivered solution meets quality standards and user expectations.
  • Act as Subject matter expert on business processes and systems, providing insights and recommendations to improve efficiency and effectiveness.
  • Communicate project status, issues, and risks to stakeholders.

Skills you’ll bring

  • 5+ years of relevant industry experience
  • Bachelor’s or master’s degree in Computer Science/ Engineering/ Business Administration or directly related experience.
  • Proven experience working as Business Analyst with demonstrated success in leading teams and delivering complex projects.
  • Strong analytical and problem-solving skills, with the ability to effectively analyze and interpret business data and process.
  • Experience with Project management methodologies and project management tools(Jira/wiki, etc.)
  • Experience with data platforms, data pipelines, finance datasets.
  • Solid understanding of business analysis methodologies, tools, and techniques such as requirement elicitation, process modeling, and stakeholder management.
  • Understanding on any of these cloud platforms (GCP, AWS, Azure)
  • Understanding of Data Platforms, Data pipelines.

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.