Cognitive Collective

Helping you find your next career in AI. Learn more about the job board on the Scale blog.

Are you a scaling AI startup? Email to be added to our board.

Senior Product Designer, Collaboration



Product, Design
Posted on Friday, March 1, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Growth Designers unite brand and product design to ensure a seamless experience for users and prospects in order to maximize the benefits from our products. In this role, you’ll combine research, user experience, and brand design to create a frictionless, beautiful experience for all users and prospects.

Dialpad’s brand and growth design team plays an essential role in increasing awareness, adoption, and utilization of our AI-powered communications products. This team collaborates closely with product engineers, product designers, program managers, and marketing to constantly improve the signup and adoption experience.

About this role

As a Senior Growth Designer at Dialpad, you play an integral role across product and web, working closely with Marketing, Product and Engineering partners as well as other cross-functional teams. You’re seen as an expert within your area, can navigate ambiguous projects well, and understand how to align your team to drive toward an actionable next step. You work with your partners to define strategy, roadmaps, timelines, and goals. You also may mentor and assist other designers to help them grow.

What you’ll do…

  • Own the signup and onboarding design process from conception to execution
  • Make data-informed design decisions to optimize user experience and conversions
  • Incorporate moments of surprise and delight in your work
  • Research and apply UX best practices for ecommerce
  • Partner closely with the brand design team to ensure brand consistency across all conversion points
  • Contribute to evolving our web design system and visual identity
  • Contribute to a culture of design by being an advocate for design thinking and collaboration

Knowledge, Skills, and Abilities:

  • Excellent communication (verbal and written) and presentation skills
  • Ability to inspire and drive end-to-end product and feature improvements
  • Ability to reduce complex problems to first principles to ensure the core issues are addressed
  • Exceptional visual design skills
  • Knowledge and passion for interaction design
  • Ability to prototype in Figma or other design tool (Bonus if you can do this in HTML)
  • Ability to think at a high level about product and growth strategy
  • Ability to think through the impacts of your design before heavily investing your time
  • Ability to approach problems from a user’s perspective
  • Ability to act as a Product Manager when needed to drive efforts forward
  • Ability to think creatively and develop novel, innovative solutions
  • Ability to work in a fast-paced, ambiguous work environment
  • Ability to research and perform thorough competitive analysis

Minimum Qualifications:

  • BS/BA degree or equivalent years of experience
  • A portfolio showcasing your work and strong visual design skills
  • 5+ years of product design experience
  • 5+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools

Preferred Qualifications:

  • Experience with real-time communication applications
  • Experience working with desktop, mobile, and tablet applications
  • Demonstrated experience working with Ai in product design

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.