About the Customer Experience Operations (CX OPS) team

Dialpad's CX Ops team plays a pivotal role in operationalizing and enhancing everyday business practices. They specialize in establishing visibility to monitor crucial aspects of the business, providing valuable insights for strategic decision-making. Moreover, the team collaborates with CX teams, guiding them on leveraging data to anticipate and adapt to changes in the business landscape effectively. This role will work closely with the CX leaders to help develop reporting and insights to improve visibility into customer adoption, retention and opportunity for Dialpad services within our customer base.

Your role

Dialpad is seeking a CX Operations Intern to work this summer to work with our Customer Experience team. This is an exciting opportunity to see inside a late stage tech startup and get exposure across multiple areas of Customer Experience Operations inclusive of Customer Success, Renewals, Customer Support and Professional Services . This is a hybrid in-person/remote paid internship for Summer 2024, located in Denver, CO. It will run from June 3rd to August 5th.

What you'll do

In your first 30 days you will:

• Become familiar with the tools of CX ops such as BI tools, CRM, and other software that our CX teams use daily
• Understand the processes that our CS teams perform daily and propose workflow optimizations or automations
• Learn and demonstrate understanding of the current data models that are pertinent to the CX organization
• Join CS and PS calls to determine where more ops assistance is needed

By the end of your internship you will have:

• Successfully implemented a (if not multiple) process changes in the CX org allowing the team to do more with less
• Prepared reporting for items requested by CX Leadership
• Understood how to work with our data team to translate business needs into data models ready for application
• Ability to answer CX operational questions pertaining to the current processes and workflows in place
• Presented your work to a company-wide group of business leaders and mentors

Skills you'll bring

• Currently entering your Senior or Junior year of college
• Hybrid with 3-4 days in the office
• Local to Denver area (or will be for the summer)
• 60-90 days preferred (10 business weeks)
• To be interviewed

Value to the Intern

• Paid position, which provides exposure to four distinct areas of operations (Customer Support, Professional Services, Renewals and Customer Success) at a tech-forward company
• Opportunity to build skills related to, and an understanding of SaaS ecosystem, business model, and tech stack
• Chance to expand your professional network with team members of a dynamic Ai tech company of growing value

Value to Dialpad

• Give back to the community by sharing our OPS knowledge and mentorship
• Increase brand awareness among valuable potential hires; build a pipeline of known-good candidates to improve hiring efficiency/reduce costs

Join us for a summer of learning, growth, and making a tangible impact in the tech and AI industry!