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Senior Customer Marketing Manager - EMEA

Databricks

Databricks

Marketing & Communications, Customer Service
Amsterdam, Netherlands
Posted on Thursday, July 4, 2024

Req ID: MKTQ125R12

As a Senior Customer Marketing Manager, you will lead Databricks reference management for our EMEA customers. You will report to the Sr. Director of Customer Marketing on the Corporate Marketing team. You'll create relationships with account teams and our most strategic customers. You will align customers to advocacy opportunities that only Databricks can provide-- from presenting at the biggest data and AI conference in the world, to global brand campaigns that position them at the forefront of tech innovation, to top business media engagements, to bringing their stories to life through video and case studies. This is a role for someone who wants to build a career in high-profile Customer Marketing at the fastest-growing software company in the world. This role will be located in Amsterdam.

The impact you will have:

  • Source, secure, and manage EMEA customer reference accounts to amplify customer stories
  • Recruit advocates, build strategic, ongoing relationships, and grow their engagement by aligning Databricks reference activities that map to their interests and priorities
  • Support regional growth and ensure alignment with the EMEA marketing plan and priorities
  • Align with internal account teams to become a strategic resource to them, showing how customer advocacy can help deepen and broaden relationships with their accounts
  • Develop a deep understanding of customer stories and Databricks' technology
  • Ensure effective management and tracking of customer reference status, preferences, activities, and measurable impact

Outcomes:

  • Increase the number of actively engaged customer references in EMEA to drive advocacy and visibility in the marketplace
  • Deliver customer references that meet all stakeholder requirements for product launches, events, media, and campaigns

What we look for:

  • 7+ years in customer marketing or reference-related role
  • Passionate about building connections with internal and external stakeholders
  • Focused on amplification of customer stories across platforms (social, .com, YouTube)
  • Working in a high-growth SaaS company
  • Building and managing customer reference programs, including pipeline management, strategic planning, reporting
  • Managing and prioritizing projects across multiple teams, and collaborating with various stakeholders
  • Excellent communication skills, both verbal and written

Benefits

  • Private medical insurance
  • Private dental insurance
  • Health Cash Plan
  • Life, income protection & critical illness insurance
  • Pension Plan
  • Equity awards
  • Enhanced Parental Leaves
  • Fitness reimbursement
  • Annual career development fund
  • Home office & work headphones reimbursement
  • Business travel accident insurance
  • Mental wellness resources
  • Employee referral bonus

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.