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IT Support Specialist



IT, Customer Service
Paris, France
Posted on Monday, October 16, 2023



Databricks is hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our San Francisco office by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single interaction. You will provide exceptional customer service in your interactions with all Bricksters through tickets, email, and slack pings. You will be able to multitask and troubleshoot multiple user issues simultaneously and own ongoing small to medium-project work. The expectation for this position is that you will apply deep troubleshooting skills and analysis, setting the bar for providing capabilities facilitating exceptional customer interactions to all Bricksters through tickets, systems, AV, and other mediums of engagement.


  • You will support our core platforms - user support, ticketing, procurement, and provisioning
  • You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack
  • Document all processes and update current documentation for the established process
  • Complete and document assigned project work and provide updates to ensure accuracy
  • Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
  • Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
  • Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
  • Maintain the asset inventory system and ensure all hardware/software allocations are logged


  • Experience working on a high-volume ticketing system (+4000 PM)
  • 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
  • Extensive experience providing high-caliber support to all levels of staff
  • Experience supporting customer IT needs within a global team supporting multiple regions and time zones
  • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
  • Provide other services to reduce tickets and ticket closure times
  • Work with partners to find efficiencies and implement improvements to our internal systems
  • Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
  • Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues


  • Private medical insurance
  • Private life and disability coverage
  • Pension Plan
  • Equity awards
  • Enhanced Parental Leaves
  • Fitness reimbursement
  • Annual career development fund
  • Home office & work headphones reimbursement
  • Business travel accident insurance
  • Mental wellness resources
  • Employee referral bonus

About Databricks

Databricks is the data and AI company. More than 9,000 organizations worldwide — including Comcast, Condé Nast, and over 50% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark™, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.


If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.