FEQ224R190

While candidates in the listed locations are encouraged for this role, candidates in other APJ location will be considered

At Databricks we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Lakehouse platform. As a customer facing Product Specialist you will act as a Field Engineering conduit into Product Engineering & Management to drive the company wide goal of driving multi-product adoption within our customers and partners.

In addition, you must establish a trusted relationship with Product Engineering & Management through thought leadership and deep technical expertise on a specific product line area within the Databricks Lakehouse platform. You will own and drive adoption of the relevant product line and ensure a consistent product vision for FE for that product. You will act as a technical bridge between FE and PM and support enablement activities including leading and driving the relevant CoP group. You will report to the the VP of Field Engineering, APJ.

The impact you will have:

• Proactive customer-facing work to ensure product-line adoption in our top accounts/partners in APJ
• Accountable for product-line specific adoption success metrics for APJ
• Lead the Field-Engineering CoP group for the relevant product line/region
• Drive the agenda for enabling the field both technically and in the strategic vision for the relevant product line
• Build gold-standard slide decks and demos for the field to use with their customers
• Drive external thought leadership content – blogs, webinars, conferences, etc.
• Support product teams in identifying preview customers and driving adoption of the relevant product line
• Provide input to product teams on the feature requests that are significant adoption blockers
• On a reactionary basis support the SA/SSA teams in account conversations as 3rd line support and escalate to product as needed

What we look for:

• 10+ years in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Recognized deep technical expert within the relevant product line
• Recognized thought leader both internally and externally. Producing solutions that help Databricks scale in the form of blogs, webinars, press articles/interviews and technical know-how to the FE community and beyond
• Experience generalizing field patterns into reference architectures and re-usable solutions
• Excellent ability to communicate technical topics in a simple-to-understand manner
• Provides a strong, informed, and data-driven perspective in conversations with the Product and Engineering teams to influence our product strategy and priorities in how customers can and should deploy Databricks at scale
• Acts as the third level point of escalation on the toughest technical challenges in the field that customers face
• Manages customer conversations from the practitioner to the executive level for the relevant product line
• Drives community efforts such as leading relevant SME and other community working groups to enable the field and build champions in the relevant technical field
• Provides key messaging and approaches to ensure the technical field is prepared to drive adoption of new features and discuss those features with customers
• Role model for all Databricks cultural principles
• Able to influence and persuade product, the field and customers on the vision for the relevant product line

Benefits

• Private medical, dental and optical
• Life, accident, disability and critical illness coverage
• Central Provident Fund for local nationals
• Equity awards
• Enhanced Parental Leaves
• Fitness reimbursement
• Annual career development fund
• Home office & work headphones reimbursement
• Business travel accident insurance
• Mental wellness resourcesEmployee referral bonus