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Founding Product Designer

Ambience Healthcare

Ambience Healthcare

Product, Design
San Francisco, CA, USA
Posted on Tuesday, June 11, 2024

We are a hybrid, remote-friendly culture, with our company headquarters based in San Francisco. Candidates anywhere in the US are encouraged to apply.

About Us:

Ambience Healthcare is building the AI operating system for healthcare, with the mission of supercharging healthcare workers with AI superpowers.

Over the past several years, healthcare organizations and health systems have been approaching a critical turning point: workforce shortages and clinician burnout are at an all-time high, cutting into already-razor-thin margins and posing critical operational challenges. Organizations are finding themselves under immense pressure to address burnout and increase access to care, all while maintaining profitability despite declining reimbursement rates.

Until now, they have been unable to find any viable solutions to this productivity and morale crisis.

Ambience Healthcare was founded after 2.5 years of R&D in large language model (LLM) technology to address one of the most impactful productivity opportunities in healthcare: clinical documentation. The most painful part of a clinician’s day consists of hours of late-night administrative work, writing detailed documentation in the medical record for each of their visits. The contents of each medical note are critical for reimbursement, compliance, downstream clinical quality measures, and for other care team members to understand what happened to each patient.

Ambience's flagship product, Ambience AutoScribe, is a best-in-class AI medical scribe that captures the nuances of clinician-patient conversation in real-time into comprehensive medical documentation within the EMR. On average, Ambience saves 16+ hours of tedious note-taking per clinician per week. Today, AutoScribe is available across 18+ specialties and is used by clinicians at leading healthcare organizations for every single one of their shifts.

For the first time in years, clinicians are able to get home on time for dinner without any documentation homework. And as a result, they now refuse to practice without AutoScribe.

As we experience unprecedented pull from the market for our products, we’re actively expanding our team of world-class talent across sales, marketing, product, engineering, clinical, and customer success functions.

At Ambience, you’ll be surrounded by an exceptional team of A-players who are kind, humble, curious, and deeply aligned with the core mission of improving the lives of clinicians and their patients, including:

  • 2nd-time founders in healthcare who previously built a virtual care platform
  • the author of a leading deep learning textbook
  • co-founder of Cruise’s ML platform team
  • co-founder of Rev.com’s automated speech recognition team
  • Former principal architect at Palantir
  • Founder of Reddit's web platform team
  • former Head of Growth from a leading tech-enabled primary care group

Who We Are

Ambience Healthcare is building an AI operating system for healthcare, with the mission of supercharging healthcare workers with AI superpowers. With workforce shortages and clinician burnout at an all-time high, organizations are finding themselves under immense pressure to address burnout and increase access to care.

The most painful part of a clinician’s day consists of hours of late-night administrative work, writing detailed documentation in the medical record for each of their visits. The contents of each medical note are critical for reimbursement, compliance, downstream clinical quality measures, and for other care team members to understand what happened to each patient.

Ambience's flagship product, Ambience AutoScribe, is a best-in-class AI medical scribe that captures the nuances of clinician-patient conversation in real-time into comprehensive medical documentation within the EMR. On average, Ambience saves 16+ hours of tedious note-taking per clinician per week. Today, AutoScribe is available across 25+ specialties and is used by clinicians at leading healthcare organizations for every single one of their shifts.

For the first time in years, clinicians are able to get home on time for dinner without any documentation homework.

What You'll Do

As the Founding Product Manager, your mission will be to:

  • Drive user research initiatives to develop a deep understanding of our providers.
  • Create product design briefs driven by user research to summarize the problem, goals, key findings, and proposed roadmap.
  • Set up systems and processes to efficiently and continuously interface with users to scope out and understand the shape of new problems.
  • Clearly and effectively present and communicate proposed product roadmaps to the rest of the team.
  • Map out full user journeys of AutoScribe users within broader clinical context.
  • Work closely with product and engineering to refine the UI/UX to make AutoScribe more intuitive, ergonomic, and efficient.
  • Design new UI/UX for our product as we release new AI capabilities beyond note generation and as we expand into different specialties/care settings.
  • Collaborate closely with clinical and customer success teams to ensure that onboarding is consistent with the evolving product.
  • Evolve product as we release new AI capabilities and expand into different specialties/care settings.
  • Continuously improve in-product education to enable discovery and adoption of entry-level product features through to power-user product features.
  • Coordinate with engineering/dev ops to enable collection of appropriate metrics to measure success of new features.
  • Prioritize new features and problem-solve/coordinate with engineering to ensure successful launches and adoption with users.
  • Support marketing efforts through supporting evolution of company branding and designing sales enablement materials.
  • Grow the design DNA at our company by establishing best practice design systems and processes.

What We Value

  • Excellent collaboration, communication, and problem-solving skills
  • A relentless curiosity for understanding medicine and clinical documentation workflows
  • Self-driven and resourceful, willing to take on challenges in a high ambiguity environment

Requirements

  • Education: Bachelor’s degree in Human-Computer Interaction (HCI), Industrial Design or UX Design.
  • Experience: 3 years experience as Product Designer, Interaction Designer or UI/UX Designer.
  • Special Skills:
    • 3 years experience using Adobe Creative Suite
    • 3 years experience using Figma for prototyping and testing software features
    • 2 years experience leading design process from concept to launch
    • 1 year experience contributing to the industrial design of medical devices used for gathering diagnostic data in a clinical environment
    • 1 year experience developing a standardized approach for representing medical data across various platforms
    • 1 year experience with project management tools such as Asana
    • 1 year experience of user research; and
    • 1 year experience with CSS & HTML

Work Location

229 Castenada Avenue, San Francisco, CA 94116. Benefit of working remotely from home anywhere in the US is available for this position.

Compensation

$130,000 - $160,000 per annum

Being at Ambience:

  • An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients
  • Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach
  • Work alongside a world-class, diverse team that is deeply mission aligned
  • Ownership over your success and the ability to significantly impact the growth of our company
  • Competitive salary and equity compensation with benefits including health, dental, and vision coverage, paid maternity/paternity leave, quarterly retreats, unlimited PTO, and a 401(k) plan

We’re fortunate to be backed by:

  • Top-tier venture firms: Andreessen Horowitz and Kleiner Perkins
  • The best minds in AI: OpenAI Startup Fund, Jeff Dean, Richard Socher, Pieter Abbeel, AIX Ventures, and others
  • Healthcare industry leaders: Optum Ventures, Martin Ventures, the Frist family, Randy Parker, Anne Wojcicki, Jay Desai, Nish Bhat, Eren Bali, and others

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